Our Privacy Policy

Effective Date: [01/04/2025]

At Biothera, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website or engage with our services.

1. Who We Are

Biothera is a boutique skincare clinic and online store offering advanced beauty treatments and professional-grade skincare products. We are dedicated to maintaining the privacy of all individuals who interact with our business, both in person and online.

2. What Information We Collect

We may collect personal information from you when you:

Book a consultation or treatment
Make a purchase from our online store
Subscribe to our newsletter or promotional emails
Contact us with an enquiry
Information we may collect includes:
Full name
Email address
Phone number
Postal or billing address
Skin concerns and relevant health information (for treatment purposes)
Payment details (processed securely via third-party providers)

3. How We Use Your Information

We use the information we collect to:

Provide and manage our services
Schedule and confirm appointments
Fulfil online orders
Send you updates, offers, and clinic news (only with your consent)
Improve our services and user experience

4. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

Trusted third-party service providers (e.g., payment processors, booking platforms, email marketing tools)
Legal authorities if required to comply with legal obligations

All third-party providers are required to maintain the confidentiality and security of your data.

5. Cookies & Website Analytics

Our website uses cookies and third-party tools (such as Google Analytics) to improve site performance and understand user behaviour. You may disable cookies in your browser settings.

6. Storage and Security

Your personal information is stored securely using password-protected systems and encrypted platforms. We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

7. Your Rights

You have the right to:

Access your personal information
Request corrections or updates
Withdraw consent for marketing communications
Request deletion of your data (subject to legal requirements)

To exercise any of these rights, please contact us at: biothera.au@gmail.com

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be posted on our website with the updated effective date.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact: biothera.au@gmail.com